This guide covers 3 Companies Currently Hiring for Email Based Work From Home Jobs
1. Automattic
Job Description
The Happiness Engineer role focuses on providing customer support via email and live chat. You will help users with WordPress, WooCommerce and related tools ensuring they have a smooth and positive experience
Position: Happiness Engineer
Global hiring: open to applicants worldwide
Responsibilities
- Work six self scheduled hours per day (flexible schedule)
- Provide customer assistance via email and live chat
- Collaborate with peers through Slack
- Identify and solve problems before they escalate
- Contribute to onboarding initiatives and process improvements
Qualifications
- Hands on WordPress/WooCommerce experience (more than just personal projects)
- Customer support background (technical support, customer success or similar)
- Exceptional written communication skills (English; multilingual is a plus)
- Self starter mentality with measurable achievements in past roles
Pay & Benefits
- Salary: $40,000 to $68,000/year (varies by location)
- Wellness benefits, career coaching, parental leave up to 6 months paid, unlimited time off, stock options, home office setup stipend, life insurance
2. Squarespace
Job Description
Squarespace is currently hiring for Customer Support Specialist roles that are 90% email and chat based available for residents of certain U.S. states
Position: Customer Support Specialist (U.S. Based)
Available Locations: Hawaii (West Side) and West Coast Remote, Arizona, Idaho, Utah, New Mexico, Oregon and Washington
Responsibilities
- Respond to live chats and customer emails promptly
- Troubleshoot issues related to billing, domains, accounts and website features
- Stay updated with new product features
Qualifications
- 40 hours/week availability
- At least 1 year of customer facing experience (retail, hospitality, online support, etc)
- Strong grammar and written communication skills
- Familiarity with Squarespace platform (a plus)
- Stable internet connection and quiet workspace
Pay & Benefits
- Starting pay: $17.55/hour
- Medical, dental and vision insurance
- Health Savings Account (HAS)
- Fertility/adoption support
- Retirement benefits
- 20 weeks parental leave +12 weeks family care leave
- $100/month remote work stipend
3. Boom Entertainment
Job Description
The Customer Support Representative position focuses on email and live chat support for sports and gaming related inquiries
Position: Customer Support Representative (North America). This is a remote position
Schedule: Thursday- Monday, 4:00 PM – Midnight ET
Responsibilities
- Provide live customer support via email and chat (using Zendesk and Intercom)
- Troubleshoot and escalate technical issues
- Verify user identities ,process withdrawals and answer gameplay questions
Requirements
- 2+ years in customer support or operations
- Knowledge of sports, online gaming, fraud prevention or payment systems is a plus
- Must be located in U.S or a North American time zone
- Strong written communication skills
Pay & Benefits
- U.S. pay: $15/hour or state minimum wage (whichever is higher)
- International pay aligns with local market rates
- Flexible remote work with time zone restrictions
